SC
Stephen C
1 reviews | Active since Feb 2012
22 Oct 2015, 09:16
Disgraceful Customer Service
I have phoned the number *** THREE TIMES in the last week and each time am told that I must wait between 2 and 24 hours for a call back from the retentions department. ALL I WANT TO DO IS CANCEL MY ****ING CONTRACT. This is only the tip of the ice berg as to why I want to cancel this stupid contract. The customer support and service is beyond pathetic and that says more than your reception. I already have a new contract with Vodacom and my only desire is to PAY MTN WHAT IS STILL OUTSTANDING AND BE DONE WITH THIS RETARDED BUSINESS.
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Replies (1)
MTN South Africa's replyOfficial
24 Oct 2015, 08:51Hello Ph4ntom,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 22-10-2015 for the number *** is as per below.
Early termination fee enquiry
LG G802 (G2): R 6247.12 / 24 * 5 Months remaining = R 1301.48 (handset fee) +
Unbilled invoice: R 556.99
Outstanding Balance: R 0.00
Estimated Total: R 1858.47
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 22-10-2015 for the number *** is as per below.
Early termination fee enquiry
LG G802 (G2): R 6247.12 / 24 * 5 Months remaining = R 1301.48 (handset fee) +
Unbilled invoice: R 556.99
Outstanding Balance: R 0.00
Estimated Total: R 1858.47
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
MTN South Africa's reply24 Oct 2015, 08:51
Official
Hello Ph4ntom,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 22-10-2015 for the number *** is as per below.
Early termination fee enquiry
LG G802 (G2): R 6247.12 / 24 * 5 Months remaining = R 1301.48 (handset fee) +
Unbilled invoice: R 556.99
Outstanding Balance: R 0.00
Estimated Total: R 1858.47
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please find below the estimated early termination fees as of the 22-10-2015 for the number *** is as per below.
Early termination fee enquiry
LG G802 (G2): R 6247.12 / 24 * 5 Months remaining = R 1301.48 (handset fee) +
Unbilled invoice: R 556.99
Outstanding Balance: R 0.00
Estimated Total: R 1858.47
Payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Regards
Thabelo
REQ:***