DISGRACEFUL CALL CENTRE SERVICE FROM MTN

I am on contract with MTN. After my experience with their *********** call-centre agents, shoddy supervisors, and their lack of accountability or care on their social media channels, I have decided to end my relationship with MTN once my contract expires. For the past month, I have been pulling out my hair in an attempt to get a simple document from MTN delivered to me. I have dealt with numerous *********** call-centre agents, who have consistently sent the wrong documentation through to me. The last correspondence I had was with two ineffective agents: Lundile Gumbi and Nonhlanhla Hlengwa, and their supervisor Nirvana Ramburai. Nonhlanhla did her job so half-heartedly that she wrote down the wrong information for my call, and **** about not receiving documents from me, even though I sent them to her email address, which she has responded to. I am STILL waiting for the documents, and no one seems to want to assist. I am so frustrated by this disgraceful service and the way in which my complaint has been handled. Do not expect great service from MTN ! Hoping that Vodacom is more efficient.