disgraceful and *********** service- synonymous with MTN

MTN is absolutely a disgraceful and *****ulent network provider. About 3 months ago I took out a contract for an Apple 14 phone. I was advised that i would be charged a pro rata rate as I had purchased the device in the middle of the month. Firstly, when the 25th of July came, they charged me the full amount, not pro rata. I let it slide because raising complaints is an admin nightmare. About a week later I took insurance for the device through them, totaling the billing amount to about R 1500. August I was charged this amount, however came September, MTN added another line to the contract without my knowledge for the same device and with the same number. So on their system I am being charged for the same device twice-2 Iphone 14. Now the real problem is that I raised this issue on the same day, as i was billed R 2186 for a device I do not have. The issue is that i raised this query with them on the 25th of September but nothing has been rectified. I have called over 20 times with calls intentionally dropped or transferred to the incorrect departments. I have 5 open tickets where nothing has been done and they keep requesting i submit proof , however every different agent can see the same thing on the system. Today I spoke to Thembeka who i asked to transfer me to her supervisor who refused to speak to me. I was adamant to hold as Kevin had promised the same on Saturday . He promised to revert on Monday but like everyone never did. Thembeka today also decided to cut me off since her supervisor was unwilling to take the call.

MTN is intentionally and unjustly enriching themselves by committing ***** against their customers and make sure that their processes frustrate their customers until they give up. Next week is a new debit month and MTN will debit this amount again to enrich themselves through *****. Nowhere have I experienced the level of nonchalance, poor and *********** service like I have for almost 3 weeks. the agents also find the situation amusing as they laugh and drop the calls. I have no choice but to escalate to the FAIS office as MTN do not treat their customers fairly nor do they have a functional complaints process.