Disgrace service from MTN Insurance

<p> Dear MTN Insurance</p> <p>I thank you for all the hard work you have done in making sure that my cell phone is insured. The claim was processed quickley so well done.</p> <p> </p> <p>The thing is your service realy SUCKS. I received notification from SmartPhone Plus to contact you regarding the excess payment and a replacement device DATED 11 May 2016</p> <p> </p> <p>So i called only to hold on for what seems a LIFE TIME and no answer. This was done on a number of ocations and still nothing. So i take your advice and send an email, 13 May 2016 to which i got a reply with a referance number and a message that your turnaround time is up to 5 days. LIKE THIS IS EVER GOING TO HAPPEN. So I wait, inbetween this I call again in the hope that i am able to get this MISSING PERSON to help me before the 5 days are up. WHAT A JOKE THIS WAS. It is almost 2 weeks and still no DAM RESPONCE.</p> <p> </p> <p>WAITING WAITING for these MISSING PEOPLE to contact me.</p>