Disgrace Service

I took a WIFI on the 24 Nov till date its not working, I then contacted customer service, that's when they told me that the area where I stay doesn't connect to 5G. I requested that because I can not access their service, they must collect their Router and Refund me,

I have received a mail from Customer service that requested I return the router to the nearest Branch, I then went to Benoni Branch, was then told that they are offline, another attempt they told me they have stock take I should come back a little later, yesterday 23/12/2025 I went to Woodmead Branch, the consultants made it clear that I can not buy from Online and come back and complain in store, the guy Vuyo if I am not mistaken told me that he will risking if he took a router because of also its holidays and nothing will be done. I was then told me to go to Rivonia Branch they will be able to help me there as my account is owing.

I can not keep wasting my time going up n down like a mad ***. I need the Router collected and my Refund back in my Bank. was told that they are going to engage the Regional Manager, till now 13.28pm of 24/12/2025 i have not heard from them.