1 reviews | Active since Jan 2017
Disdain for customers by MTN
<p>Disgusting treatment being caught in the middle of a fued between MTN & One2One the mobile division of The Foschini Group-TFG-. I have had no Cellphone service from 19 December to date while these companies dont care a damn!</p> <p>I had terminated my Mobile contract with The Foschini Group -TFG- One2One in October 2016. Service eventually terminated on 19 December 2016. numerous visits to TFG store on Bluff Durban and MTN store at Bluff Towers has still not resulted in my service being restored as an MTN PayAsYou Go client. After calling TFG Head Office in Cape Town and another visit to Foschini and then engaging yet another call centre Agent from One2One I have now discovered that there are issues between MTN and One2One and that MTN does not care a damn that I have been without service from before Christmas through New year to date. What can I do in terms of the Consumer Protection Act as this is my primary number and am not reachable by people telephonically. I have already been told by people that I should not give them numbers that do not work! </p>
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We apologize for the delayed response and for any inconvenience incurred.
Kindly write back to us with the mobile number in question, if the matter is still not resolved we will attend to it accordingly.
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Siphumezo
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Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly write back to us with the mobile number in question, if the matter is still not resolved we will attend to it accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
