Discusted!! Unprofesional and rude!! No service

After 2 months of struggling to get a refund that has been deducted from my account I still did not get my money back.

I visited MTN White House in Bloemfontein almost 5 times and on each vist got the WORST customer service in the world.

Not to mentioned that you have to wait in a que forever hoping that the consultant whom already does not have a customer in front of them will call you whilat the receiving security officers talk and laugh so loud that you cant hear yourself think...

Upon my first vist the service lady stood up in the middle of our conversation stating she is waiting for the printer however she is hungry so she is goimg to heat her food.

Second visit I was asked to get banking statements for the refund, but I cannot email it, it needs to be handed in at the office (please note that I am 9 months pregnant) all to hear after 2 months that my banking details were not submited to there system.

I received a call from a gentleman stating that I need to pay a penalty fee of R329 before I can get my refund of almost R3000.00. Then it will be refunded withing 7 to 14 days

I paid the penalty fee.

Upon my visit this week I found that no cancellation request was submitted nor was my refund requested by the gentleman.

I had to start from scratch, and had to provide thwm with banking details AGAIN! Now stating that it will take another 14 days... The lady ensured me that everuthing is fine however I need to contact her regularly so that she can follow up..

Needless to say, she informed me she is going on leave for 2 days. Upon me asking her if she can give my account over to her replacement so that I can get my money back, her response was, do you expect me to cancel my leave just to check your account 24/7??

I am very angry, upset and discussted!!

I would rather not even provide the names of the staff as I WOULD BE ASHAMED!!