Discussing Service and poor communication from MTN

I opened a new cellphone contract with MTN online on 28 November 2024 and it was approved and went through. I got a call on monday the 02 December 2024 from DSV making an appointment booking for delivery for the 03 December 2024. I still have not received the product to date. I've been on the phone to MTN for the last three days and been passed from person to person and department to department, no one has been able to tell me whats going on with my device and delivery. I sent through an email yesterday saying the same thing that I have not received anything and there has been no further communication to me. I've managed to get a hold of DSV this morning and they said it was sent back due to ***** (note this is my first time with MTN) and said that MTN should've been in contact with me of what's actually happening but I have received nothing, no call or email. This morning I spent about four hours on the phone with MTN's call centre and sales department and various other departments and they didn't help. Honestly, their customer service is very poor to say the least. I still do not have the device.

MTN customer service is very shockingly poor and discussing and the lack of communication that has been given to me has been appalling. I'm disgusted at how I've been treated.