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This is ridiculous!!!! I am being subscribed to services everyday!!! How is this possible if I Janine didn't subscribe to any of them. It's you MTN who gives my number to these people, it's you MTN that allows this. You should be blocking services like this. Spicygirls??? Hotsquare??? What the hel? Must I really pay for garbage like this. MTN will be held responsible for every single sent that is deducted from my account. I will be checking my account very closely. At R10 a day times 30 days is R300. So I am sure you would also be upset if this were to happen to you. As a loyal MTN customer for the past 6 years, I demand that my number be removed from any system or database used to generate content like this. If I receive one more sms like this, and go on to the MTN menu and see I have been subscribed without my knowledge I will be taking legal action. I am sure this is against the law, or soon it will be. Sort this out, or I'm terminating my contract and I will hold MTN responsible for any outstanding fees on my account.
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MTN South Africa's replyOfficial
14 Mar 2018, 09:35Good day Janine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can cancel these subscriptions by dialing *141*5# or *156*12#. This should also give you an indication of who is charging you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply14 Mar 2018, 09:35
Official
Good day Janine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that you can cancel these subscriptions by dialing *141*5# or *156*12#. This should also give you an indication of who is charging you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
's updateReviewer Update
14 Mar 2018, 10:44I have been doing this every day. Why should I be doing this everyday? You should be blocking these types of services. This is not a very good response. Is this all that you are going to do? Tell me to go and cancel it every day? I don't want to receive a sms everyday to tell me that I have been subscribed.
's update14 Mar 2018, 10:44
Reviewer Update
I have been doing this every day. Why should I be doing this everyday? You should be blocking these types of services. This is not a very good response. Is this all that you are going to do? Tell me to go and cancel it every day? I don't want to receive a sms everyday to tell me that I have been subscribed.