**************. ********* Behavior of staff. *********** Network. MTN Mbizo1 Store SABC0186

I am a long standing (20yr+), loyal client of MTN MBizo1 (SABC0186) store and have experienced excellent service up to a year ago. The sales lady that was assisting me actually discriminated between me and a ‘new business’ client when i was at the store for a second consecutive day in a row. I had been there the previous day to pay my account which was suspended because they decided in the past year or so that my debit can’t be done anymore because it is debited from a name different to the name on my account. They took my payment as i stood in the queue and I specifically asked them to unblock it asap for i had a series of important business calls to make. It was not done. I went to the store again the next day with my receipt of payment and wrote a note for the security guard to remind them to unblock it. He returned to say that the sales lady (Sherry Davidson) was just busy with a client but that she will see me directly afterwards. After a 30min wait, she did come to the front door but ignored me and the security guard and requested a couple from the back of the line whom she referred to as ‘new business clients’, to go inside with her instead. This offends me and it goes against their ethics on how customers should be treated. I called 135 for 3 days in a row but the voice automated message tells me that the network is experiencing high call volumes or temporary network failure issues so I could not resolve it there. I emailed customer care but with the information breaches on their system it is not possible to resolve this via email and nobody from management can pick up the phone and call me. I am still not able to conduct or conclude the business that i was busy with before i got cut off the network and this means a loss of revenue for me not to mention the frustration and risk of being without a phone on the road or with the kids! Judging from the millions of unattended complaints that they have on Hellopeter, i am guessing that this is also pointless in terms of a response or resolution from MTN but at least the next consumer can make an informed decision about which network provider to go with.