1 reviews | Active since Nov 2013
************** at MTN
I posted a review yesterday about MTN in Centurion Mall regarding their attitudes, their lack of feedback and stock. The review was rep**** to by Mike Ramaboka who rep**** via hello peter saying this was sent through to the area manager.
I still haven't received any call from Mike or any one else regarding this however while in the mall today i went to check if they have received the stock. the first question i was asked was my name and was told with a very bad attitude " oh we saw you hello peter email. there's still no stock of your phone and nothing we can do" I am not told by the MTN call center that to cancel with MTN i need to go back to the same store. I feel very discriminated by now by the store and will not take the contract with a company that allows this. We turn to hello peter to try and get better service as the staff do not care yet clearly some companies do not care about reputation.
I would not be surprised if they do actually have the phone but just want to make me wait.
Oh and Mike please don't bother with a Hello Peter reply if you are not going to actually do something about it.
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Will contact you tomorrow before end of business to give you an update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Will contact you tomorrow before end of business to give you an update.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
