************** and ******** customer relations

This is the second time I lodge a complaint about MTN Maponya mall, I’m writing on behalf of my mother who is a black pensioner, she made an arrangement with MTN on the 2nd of November 2020 for cell phone contract deduction to go off on the 5th of each month, now suddenly her phone is blocked, because they chose not to adhere to the agreement and went ahead to deduct on the 25th of which not only does she have no funds on her account on that day but she also encounters unnecessary overdrawn deductions from her bank account, MTN now has a nerve to threaten to list her on credit bureau, I want the CEO as well as the manager at Maponya mall to solve this query urgently and to stop threatening my mother because they agree to the deal, I also expect them to stick to the agreement and deduct as per the proposed date and unblock her phone, they have a bad tendency of disregarding and taking advantage of the black old people and it has to stop, not with my mother, I will not stop until the issue is resolved and they rectify their error and stop treating my mother like an old idiot, I know her rights as a consumer and I will not tolerate the manner she is being treated with and the ************** and racial segregation against her. I expect to hear from them before close of business day tomorrow her cell number is ***, Thoko Ndima