************** against clients on debt review

In 2016 I was forced to go under debt review due to financial circumstances. A budget was created, and till date I have contributed to my debt review process.

One of my contracts has expired with MTN, and as in the past where I upgraded twice while being under debt review, I tried to upgrade again. However this time I was informed that MTN cannot give me an upgrade due to being under debt review.

My contract is not under the credit facilities that are being reviewed. I thought it was a service agreement and not a credit agreement that I have with MTN.

I currently have a Data contract(Laptop) and I wanted to upgrade to a newer laptop. However I was told by your customer care department informed me that my upgrade has been declined, and that MTN has taken this stance, and will not entertain debt review clients further. The sad part is that this contract will end next month after 10 years. You are literally saying you don't want me as a client anymore.

Please advise why you took this stance against me, and why do you rather want to terminate my business than to assist me. I have always paid my bills, even through covid. Why the sudden cold shoulder.