Discrepancy and Theft

Subject: Discrepancy in Device Status - Reference No. ***

Dear MTN Customer Service,

I am writing to express my dissatisfaction with the handling of my contract cancellation, which fell under the cooling-off period.

On the second day after receiving the device, I promptly cancelled the contract and returned the device to your head office, providing detailed reasons for cancellation. Additionally, I explicitly requested the removal of your mandate on my bank app at that time.

Despite these actions, I am dismayed to have received notifications regarding deductions scheduled for the 25th of November. I am at a loss regarding the purpose of these deductions since the contract was cancelled within the cooling-off period, the device was returned, and the mandate removal was requested.

Moreover, my attempts to resolve this issue through MTN's Facebook platform have been met with no resolution despite numerous follow-ups.

It is distressing to continue receiving messages about deductions for a service that was rightfully cancelled. I urgently seek your immediate attention and resolution to cease any deductions and rectify this situation as soon as possible.

Your prompt action in addressing this matter is earnestly appreciated. Please feel free to contact me at *** for any necessary follow-up or clarification required.

Sincerely, Dineo Mapaletsebe *** ***