Discrepancies in the ***** case resolution

<p> </p> <p>a) I entered into a to acquire a laptop device and receive data services for a period of 24 months, ending on the February 2016. At the cost of R342per month;</p> <p>The contract ended but I did not cancel it.</p> <p>b) In May 2016, I obtained and viewed the monthly statement for the month of April 2016 and noticed a significant increase in the monthly fees owing to MTN, as compared to previous months. I was then informed by a call centre agent who took my call that a new 24-month agreement was entered into under my name, whereby a new device was acquired, which is the reason for my increased monthly costs to R569;</p> <p> </p> <p>c) I then informed the call centre agent that I am neither aware of any new agreement that has been entered into under my name, nor have I received any new device from MTN;</p> <p> </p> <p>d) The call centre agent then informed me that there is a possibility that my name was used **********ly to enter into an agreement and to obtain a new device. An investigation was launched by MTN in May, whereby I also reversed the payment for April but could not reverse March payment.</p> <p> </p> <p>e) On 25 May, a debit order of R1149 was effected from my bank account. An MTN agent informed me that when the investigation is over, I will receive back all the money debited from my bank account which is: March debit order (R569) and May Debit order (R R1149).</p> <p>f) Beginning of May, I was informed that the investigation was finalised and all money owed to me will be returned.</p> <p> </p> <p>g) I received the monthly statement for June and to my surprise, only one-month debit order effected will be returned to me.</p> <p> </p> <p>h) I am not happy as it seems like MTN want to rob me of more than a R1000 of the money they were not supposed to deduct from my account. It is not my problem that they don’t have strong controls against theft in their sales departments/branches. I want all the money they owe me as soon as possible and I am tired of following up on this matter. Even today I was on the phone for more than 30 minutes, most of which I was kept on hold, with the agents but no noe was able to explain to me why I cant receive all my money.</p>