JH
Janus H

1 reviews | Active since Sept 2011

30 Apr 2015, 08:07

Disconnection of phone line

I have for 4 months now been with MTN on this account.<br> My account was taken over from Nashua Mobile. Every month, you somehow disconnect my account with 2 days to go for some unknown reason.<br> The first time this happened I was in Pietermaritzburg and had to drive to Durban. The second time I was in the bush and this happened and now I am heading to the the Transkei.<br> I use my phone to setup a wireless network to run my office from remote locations.<br> I now had to return to Durban again to come and sort out this problem.<br> <br> Your call centre 808 is the most useless call centre in the world!<br> I have spoken to so many consultants that I cannot remember how many to try and resolve whatever problem that you might have.<br> Last month I spoke to Jabulile Ntshalintshali who promised me she would sort this out. She asked me to send her a email to ask to remove the limit set on my account, which I did and still nothing happened.<br> Who set this limit on this account? It was not me!! I had an open account with Nashua Mobile. What is going on??<br> The previous month the manager at MTN Pavillion promised to sort this out!<br> I am not getting sick and tired of nothing being done.

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 May 2015, 12:30
Official
Hello J****Horn,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused.

Our records indicate that the Bill Limit facility was activated by your previous Service Provider as MTN does not offer this facility anymore.The request was forwarded by your company and cannot therefore be removed without authorisation.Please send an e-mail on a company's letterhead and a copy of the ID of an authorised signatory to *** or ***

Regards,
Nomonde.
REQ:***