LN
Lindie N

1 reviews | Active since May 2013

16 Mar 2016, 12:22

Disconnecting my phone every month

December 2015 I went to MTN Kollonade to upgrade. The lady assisting me to upgrade help me to take a new phone and a Ipad on contract. Contracts was signed and I was approved for the new upgrades. My first debit order went of for the full amount of R1000 then my phone and I pad got disconnected. After calling MTN no one could assist me and I was referred to go back to Kollonade branch. The lady at Kollonade branch explained to me because my credit limit with MTN is R600 that is the reason why my phone and Ipad got disconnected but she then send a email to head office and confirm this is sorted. This month I received the same problem MTN received the full amount of R1000 but again they disconnect my phone and Ipad. This is really frustrating for me they got their money every month why must I struggle like this every month. I have my own business, my daughter use the Ipad at school and I am working on building sites from Limpopo, Witbank, Warmbaths my jobs is lined up for 2 weeks how the hell must I just leave my job and go to a branch in order for my phones to be reconect. I am fed up and for every job that I am going to loose due to MTN lack of incompetance I WILL SUE MTN.

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Mar 2016, 11:45
Official
Hello lindienortje8102,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this.

We completely understand the frustration it causes.
As per out telephone conversation your limit has been increases this will prevent your line from being disconnected.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***