1 reviews | Active since Oct 2016

05 Oct 2016, 11:23

Disconnecting my line!!!!!!!!

<p>I had a data stick at home for over 5 years and never i went over my 2 gb of data. </p> <p>3 months back, i got a bill of over R5000! For data used. </p> <p>I DID NOT USE THAT DATA! </p> <p>But cant proof myself. </p> <p>I made a payment arrangement with mtn to pay R100 off a month. </p> <p>They approved and i started paying off R150 a month. </p> <p>2 weeks back they cut my line and gave it to legal department. </p> <p>Still struggeling to get reply from them.</p> <p>its rediculous! </p> <p>I cant receive calls! Nothing!!! </p> <p> </p> <p>I am a business women and my clients are complaining. </p> <p> </p> <p>Legal said to me that i need to pay 75% of the R5000! </p> <p>I wont accept. </p> <p>I did my part by phoning mtn, did a payment arrangement. And did my part. </p> <p>Now all of the sudden i need to pay more! A lot more! </p> <p>Can someone please help me??? </p> <p> </p> <p>i went to the branch at Mall of the South. They are not really interested. They dont do nithing about my situation! </p> <p>Alternative number to speak to me ********** </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Oct 2016, 15:40
Official

Good day Adelle Britz,

Thank you for your post.

Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.

Kindly be advised that the matter has been escalated to the Legal department's supervisory team for urgent attention and to revert back to you with feedback.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.

Regards,
Ayanda

REQ:***

Best regards,