DM
Dino M
1 reviews | Active since Oct 2010
22 Sept 2016, 12:38
DISCONNECTED OFF NETWORK
<p>I CONTRACT SIM CARD HAS BEEN DISCONNECTED ON THE NETWORK SINCE YESTERDAY 21-09-2016. CALLED 808 AND INFORMED OF NETWORK UPGRADE AND WILL BE BACK ON IN 10 MINUTES.</p> <p>UTTER *******. I RELY HEAVILY ON MY PHONE FOR BANKING AS WELL AS RECEIVING BUSINESS CALLS.</p> <p>LEFT A MESSAGE ON FACEBOOK, MTN IS ONLINE BUT HAS NOT READ MY MESSAGE!!!</p> <p> </p> <p>WHAT THE HELL IS GOING ON?</p> <p> </p> <p>I HAVE 3 MTN SIMS IN 1 HOUSEHOLD UNDER 1 ACCOUNT, BUT ONLY 1 IS SUBJECTED TO NETWORK DISCONNECTION.</p> <p>WILL I BE CREDITED FOR THIS DOWNTIME????</p> <p> </p> <p>I NEED ANSWERS OR I TAKE IT UP FURTHER!</p>
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MTN South Africa's replyOfficial
27 Sept 2016, 14:53Thank you for your post.
We apologize for any inconvenience incurred.
We have received notification regarding the change taken place.
21-9-2016:
Operations team need to do a change tomorrow evening that will have approx. 15 minute impact to all mobile internet subs in KZN, all subscribers in this area has been notify by SMS.
We have checked the itemized billing report and do pick up that no calls has been made for the 21st of September. Due to the inconvenienced caused we have passed a goodwill credit of 50% for subscription fee against the account this is for the 1 day loss of communication. Please refer back to MTN terms and conditions point 5 Suspension of access to network service :5.1.1. for cell *** .
The goodwill credit will be for R94.50.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply27 Sept 2016, 14:53
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have received notification regarding the change taken place.
21-9-2016:
Operations team need to do a change tomorrow evening that will have approx. 15 minute impact to all mobile internet subs in KZN, all subscribers in this area has been notify by SMS.
We have checked the itemized billing report and do pick up that no calls has been made for the 21st of September. Due to the inconvenienced caused we have passed a goodwill credit of 50% for subscription fee against the account this is for the 1 day loss of communication. Please refer back to MTN terms and conditions point 5 Suspension of access to network service :5.1.1. for cell *** .
The goodwill credit will be for R94.50.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,