MM
Morwaagae M
1 reviews | Active since Mar 2011
30 Mar 2016, 16:58
DISCONNECTED LINE
I have been trying to get my contract line reconnected after it was disconnected. I made a payment and contacted call center and asked to have my line to be reconnected and was told to phone *** which is the legal department responsible. I have been phoning since last Wednesday to get somebody to get my line reconnected. The surprising part is the fact the call center is able to see that I have made the payment why cant my line just be reconnected the same way it was disconnected when no payment was received. I have already spent more than R100 in airtime calling which a number no one bothers to answer. Can I please get my line connected
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MTN South Africa's replyOfficial
31 Mar 2016, 23:26Hello Morwa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply31 Mar 2016, 23:26
Official
Hello Morwa,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,