JN
Joe N
1 reviews | Active since Feb 2013
03 Oct 2019, 11:23
Disconnected for more than 120hrs due to MTN incomptence
Went in to MTN Nicolway (gauteng) on 27 Sep to do a sim swap. System was 'down'. Went back on 28 Sep and was told the sim swap was succesfully completed. received a new sim card. Unfortunately my sim is still not registered on the MTN network - been disconnected more than 120hrs since the sim swap. Have gone back to the store repeatedly. Am speaking to an MTN store employee daily via Whatsapp. Keep getting promises, but am still disconnected. Emailed MTN SME retentions and MTN complaints. No responses. Totally dissatisfied with MTN after being a contract client for more than 20 years
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Replies (2)JN
Joe N's updateReviewer Update
03 Oct 2019, 20:04I'm not sure how your response addresses my complaint / review. Nobody denied the verification. I've re**** yes more than 20 times to your sms and nothing changes. Perhaps, you should start paying atention to the problem, rather than responding with a scripted responde
JN
Joe N's update03 Oct 2019, 20:04
Reviewer Update
I'm not sure how your response addresses my complaint / review. Nobody denied the verification. I've re**** yes more than 20 times to your sms and nothing changes. Perhaps, you should start paying atention to the problem, rather than responding with a scripted responde
JN
Joe N's updateReviewer Update
04 Oct 2019, 10:44I've eventually found someone at MTN who doesn't just give me the scripted response and went the extra mile, investigated, found the system problem and got me connected. Happy to be back online and a big thank you to Tamara Mthandazo who sorted this out. Well done!!!
Still very upset with the useless folk at MTN Nicolway store who made my experience truly dreadful. Hopefully MTN will do a performance review on this store
Still very upset with the useless folk at MTN Nicolway store who made my experience truly dreadful. Hopefully MTN will do a performance review on this store
JN
Joe N's update04 Oct 2019, 10:44
Reviewer Update
I've eventually found someone at MTN who doesn't just give me the scripted response and went the extra mile, investigated, found the system problem and got me connected. Happy to be back online and a big thank you to Tamara Mthandazo who sorted this out. Well done!!!
Still very upset with the useless folk at MTN Nicolway store who made my experience truly dreadful. Hopefully MTN will do a performance review on this store
Still very upset with the useless folk at MTN Nicolway store who made my experience truly dreadful. Hopefully MTN will do a performance review on this store