JM
Jennifer M
1 reviews | Active since Sept 2012
01 Feb 2018, 11:16
Disconnected for Days - after paying!!! and still currently disconnected from the networ****!!
MTN you are terrible.
Besides your staff being reluctant to help and attempting to pass my issue off to the next person, the fact that a bill has been settled, followed up on , proof of payment sent and the number remains disconnected is really disgusting.
If you are in the mood redeem yourself and attempt to resolve my situation, please feel free to reach out to me: **********
Helpful (0)
Replies (2)0
Replies (2)JM
Jennifer M's updateReviewer Update
01 Feb 2018, 11:27Might I add - the reason for being disconnected is because a stop order was instructed on the debit order and the contract was cancelled and yet the debit order was still going off. After MTN not getting their *******ly deducted money, they cut this number from their network. I have just gone through some other reviews on Hellopeter about the same thing that has happened to others and I am sick to my stomach. Filthy filthy network. Clearly *********** at cancelling contracts and stopping debit orders.
JM
Jennifer M's update01 Feb 2018, 11:27
Reviewer Update
Might I add - the reason for being disconnected is because a stop order was instructed on the debit order and the contract was cancelled and yet the debit order was still going off. After MTN not getting their *******ly deducted money, they cut this number from their network. I have just gone through some other reviews on Hellopeter about the same thing that has happened to others and I am sick to my stomach. Filthy filthy network. Clearly *********** at cancelling contracts and stopping debit orders.
JM
Jennifer M's updateReviewer Update
02 Feb 2018, 13:52Hi Tshepo
I appreciate you getting back to me, but this is not really addressing the issues at hand.
1. I have just paid the extra R89.99 - the only communication my mom received was that R100.39 . I guess when you disconnected her from the network she must have missed the message that she had to pay even more money for a contract that she asked to be cancelled months ago.
2. This whole week that I have been complaining endlessly no one was able to tell me about this extra amount that needed to be settled. I assume that with the previous amount of incompetence that it will take an extra week for someone to reconnect her? Just terrible.
3. I have contacted ********** multiple times, and the assistance was well... I'm getting helped more by you on HelloPeter, so please use your own discretion to evaluate the service I have received thus far from customer service.
So I shall email my new proof of payment as I did with the last.
The elephant in the room is that the disconnection was due to the debit order being stopped as my mother no longer wished to continue her contract after the contract period, yet it was never cancelled.
JM
Jennifer M's update02 Feb 2018, 13:52
Reviewer Update
Hi Tshepo
I appreciate you getting back to me, but this is not really addressing the issues at hand.
1. I have just paid the extra R89.99 - the only communication my mom received was that R100.39 . I guess when you disconnected her from the network she must have missed the message that she had to pay even more money for a contract that she asked to be cancelled months ago.
2. This whole week that I have been complaining endlessly no one was able to tell me about this extra amount that needed to be settled. I assume that with the previous amount of incompetence that it will take an extra week for someone to reconnect her? Just terrible.
3. I have contacted ********** multiple times, and the assistance was well... I'm getting helped more by you on HelloPeter, so please use your own discretion to evaluate the service I have received thus far from customer service.
So I shall email my new proof of payment as I did with the last.
The elephant in the room is that the disconnection was due to the debit order being stopped as my mother no longer wished to continue her contract after the contract period, yet it was never cancelled.