disconnected

I received a call last week Thursday offering me 2 sim contracts & I accepted. i called the call centre on 9th, i spoke to Lucky who advised me that I could transfer my 1 contract benefits to my existing prepaid sim card- he instructed me to write the sim number of the prepaid sim card. i called back on the same day with the prepaid sim card details. I spoke to a lady that advised me that she will be activating contract1 benefits onto my existing prepaid sim card however she advised me that she will split the benefits between the 2 sim cards. (prepaid sim card- ********** 155 will receive the airtime benefits whilst the contract sim will receive Data benefits). The lady then asked for the sim details for Contract number . i explained that the contract package hadnt yet been delivered. She advised that she could no longer go on with the activation and will deactivate the benefits on the prepaid sim. 30 minutes after this call, my prepaid sim card stopped working. I called yesterday, promises were made to rectify the problem. i called the call centre this morning from ********** 188, i spoke to Nqobile Zungu who advised me that my prepaid number ( ********** 155) had been permanently disconnected from the network. I earn a living as a Taxify driver of which i use my prepaid number for pickups. I have not been working for the past 2days due to this inconvenience. I am extremely dissatisfied and waiting another 24hrs will cripple my pockets. I need for this issue to be rectified as in yesterday. This is unacceptable as my source of income is negatively affected. egcpr