Disconnect Cell Phone ***

Disconnect Cell Phone ***

I am sending this mail to you in the hope you can escalate my problem to some competent person who can reconnect my phone.

I have been a customer for at least 30 years and find the level of service at MTN shambolic

You have been trying to help via my relative, Lugene Annandale, for which I thank you and must say the agency at Cresta and MTN staff at Morningside ( Yvonne and, I think, her supervisor Sandra ) tried very hard but it seems they really have no authority to act and have to refer everything to some idiot further up the management ladder.

My phone was totally switched off on 05 Aug in spite of 6 months proof of payment sent to you and hard copies handed in at Morningside and Cresta. Not only can I not make calls but I am not able to receive SMS messages which makes it impossible to carry out certain banking operations and accessing accounts.

For 30 years I paid by EFT using my account number as the payment reference. When I saw MTN had changed accounting systems I knew MTN would make a shambles of the changeover so for the last 4 payments I put both old and new account number on the EFT payments only to be told by MTN I should use my phone number as reference. It would have been nice if some *********** MTN person had informed me.

After spending 2 hours at Morningside MTN today I really sensed the total frustration of your customer service staff who have with the *********** shambolic group of dimwitted people they were trying to get to reconnect me.

I will be sending a copy of this mail to Hello Peter.

Thank you, John Hoare email: *** alternate contact: Shaun- ***