SS
Simpiwe S

1 reviews | Active since Mar 2015

05 Mar 2015, 12:36

Disconecttion of number from MTN -***

I received a message on the phone requested me to pay an amount of R2741.00 before services can be terminated due to non-deduction of the monthly premium. This came as a shock because all the time I was not aware that MTN was not deducting nor did I receive any statements<br> After that between 23 and 26 Feb 2015 I phoned MTN SP number 083808 and I was sent from pillar to post without receiving any assistance whatsoever. I subsequently was informed by one of the consultants at MTN Corporate to phone Asa Kambule who is a credit manager so as to arrange payment so as to prevent disconnection of the service. I phoned Asa Nkambule more than 15 times between Thrusday and today without any response.I am very disturbed by the fact that MTN never informed me about the account that is in arrears and failed to send me statements as agreed. The service to the phone was terminated 02 March 2015.My wife is currently using the phone and this had made her life very miserable as she is alone at home most of the time without having. I am still willing to enter into a payment arrangement with MTN despite the bad service.Frm Simpiwe Simayile

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 16:40
Official
Hello mandilive,

Thank you for taking your time and bringing this matter to our attention.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to the relevant management team for their urgent attention. They will contact you directly with feedback and an action plan.


Regards;
Nosipho
REQ:***