RM
Riyaadh M

1 reviews | Active since Jan 2016

06 Jan 2016, 13:45

Disastrous service provided by the Network

During July I obtained a new credit card, which I went through and updated the details with MTN pavilion. I was then out of the country until 26 Dec. Upon returning I noticed that my sim card was not working. I went through to MTN pavilion and was informed that my payments were not made (Due to their incompetence in updating my details) I then made the payment the same day. Till today (6 Jan) my sim card is not active. I've been through to MTN pavilion around 6 times, each time being made to wait over an hour before being served. Everytime I speak to either them or customer care, I get given a different reason for it not been active, with always someone else to blame. I've also been told numerous times that it would be activated within 24 hours (yesterday I was assured that it would be by 12pm today) now today I was told that it would be another 24 hours as apparently they did not log the service call yesterday. <br> <br> This is absolutely pathetic service by MTN South Africa - also shown by the fact that they do not want to provide me with the airtime paid for during the last few months, when payment failed due to their incompetence. <br> <br> <br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply08 Jan 2016, 15:34
Official
Hello Riyaadhm,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per the system we note that the number has been activated.

We would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***