Disastrous MTN

<p>On the 15 of Dec 2015 I upgraded my contract and was helped by Stefan. I upgraded to Samsung Galaxy S5 worth R429 for 24 months and also insured the phone. Their first debit was R562.99 in Jan 31st 2016. The second debit was R578 on the 1st March. During March MTN called to confirm my upgrading. It was only when that I knew they upgraded me with Samsung Galaxy S5 edge for 36 months. I went to the store to enquire about it and was helped by Tumelo, the manager. Later on the mistake was rectified bt only to discover they haven't insured my phone. I went back to the store several times about this. Stefan promised he was gona fix his mistake and get back to me, till today he NEVER did. I went to the store to complain, again Tumelo helped. He told me to email him my insurance contract, I did and he hasn't responded. Tried calling him and emailed him but still haven't got any response. MTN has been charging me more and now they say they not gona refund me. I am so sick and tired of having to stand long queues and being made a fool, being made empty promises. It's been 5 months and my phone hasn't been insured. Please do something this is highly unacceptable. </p> <p> </p>