SS
Shuma S
1 reviews | Active since Feb 2018
26 Feb 2018, 09:26
Disaster MTN Store
MTN does not want to cancel my upgrade, I went to MTN St Georges Mall on Monday (19 February) to upgrade my contract, On Wednesday 21st i went back to the store to complain about the function of device and the same sales consultant who helped me with the upgrade said i must go back and asses the device further as it is not suppose to give me problems since is still new, and advice to go back to the store on Friday 23. I went back to the store with the same problem but they couldn't help me instead they too the device and said they will send it for repairs if they found that its faults they will cancel the upgrade, I know that there is seven days warrant that they were supposed to change the device, I call the MTN call center where they said they can't help me i must go to the store were i did an upgrade. Now the store does not want to help me , the MTN direct does not wanna help me tooo.
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Replies (2)
MTN South Africa's replyOfficial
26 Feb 2018, 09:50Good day Shumani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we need to first establish what is wrong with the device. As the store advised you, the upgrade would be cancelled pending if the device was in fact an out of box failure. You do have a 7 day period in which to change your mind. However, this is done if there is no issues with the device and you merely had a change of mind. Once feedback is received regarding the device, the store will make a decision. Should you not be happy with their response, you may log your complaint.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Best regards,
MTN South Africa's reply26 Feb 2018, 09:50
Official
Good day Shumani,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we need to first establish what is wrong with the device. As the store advised you, the upgrade would be cancelled pending if the device was in fact an out of box failure. You do have a 7 day period in which to change your mind. However, this is done if there is no issues with the device and you merely had a change of mind. Once feedback is received regarding the device, the store will make a decision. Should you not be happy with their response, you may log your complaint.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards,
Ishie.
Best regards,
SS
Shuma S's updateReviewer Update
26 Feb 2018, 10:13Thank you for your response, I called the called the MTN call center inquiring about the 7 seven days they said if there are problem with the device i must go to the store for a swap of the device and i went to one of the MTN store in Parrow center they said the sane, they said the device is supposed to be sent for assessment after seven days of which in may case i approach the store in two days.
SS
Shuma S's update26 Feb 2018, 10:13
Reviewer Update
Thank you for your response, I called the called the MTN call center inquiring about the 7 seven days they said if there are problem with the device i must go to the store for a swap of the device and i went to one of the MTN store in Parrow center they said the sane, they said the device is supposed to be sent for assessment after seven days of which in may case i approach the store in two days.