DISASTER!!! - ADDITIONAL LINE ON EXISTING CONTRACT

EXPERIENCE?!?!?! NOT GOOD. INITIALY I THOUGHT THE SERVICE WAS EXCELLENT, BUT THEN.........ALL THOSE HAPPY THOUGHTS WERE FLUSHED DOWN THE TOILET. APPLYING FOR AN EXTRA LINE ON MY EXISTING CONTRACT, AT THE SAME TIME PORTING A NUMBER FROM A DIFFERENT PAY AS YOU GO SIM, THE APPLLICATION WAS APPROVED STRAIGHT AWAY(SO WE WERE TOLD) AND THE PORT WENT THROUGH ON THE SAME DAY (WHICH APPARENTLY IS SOMETHING THAT NEVER REALLY HAPPENS SO QUICK). THIS ALL HAPPENED ON SATURDAY AFTERNOON - 30 MARCH 2019. COULD NOT GET PHONE RIGHT AWAY, COZ SAFE WAS ON LOCKDOWN AND WE WERE TOLD TO COLLECT PHONE THE NEXT DAY, WHICH WAS ALSO STILL OKAY. ON ARRIVAL THE NEXT DAY, THE TROUBLE STARTED. WE WERE TOLD THE PHONE WAS ISSUED TO A DIFFERENT CUSTOMER THE PREVIOUS DAY AND MANAGEMENT WAS NOT HAPPT AND ITS BEING ATTENDED TO, BLAH BLAH BLAH!!!!!. COLLECT NEXT DAY, WE WERE TOLD. NEXT DAY (BEIBG MONDAY 2 APRIL 2019), NO PHONE. LONG STORIES. APPRENTLY A AMA WAS SEND, BUT NO ONE RECEIVED A SMS. DONT TAKE MY WORD - SEE ACTUAL SMSS FROM MTN...

SUNDAY-31 MARCH - 13H30 Dear Customer, Your query has been escalated with reference number 1- ********** 0627. Thank you for using MTN. Have a Yello day

TUE - 2 APRIL - 14H41 Yello Customer!Good day. Kindly note we tried to call but could unfortunatly not get through to either the numbers. Our Branch Manager has escallated the matter further for us and is checking it on her side. The moment we receive concrete positive feedback from them we will notify you immediately. We sincerely apologize for the delay and we thank you for being patient with us. Regards MTN Springs mall ********** 907,Thankyou for using MTN.

WED 3 APRIL - 16H12 Dear Customer, Your query has been resolved with reference number 1- ********** 0627. Kindly contact MTN within 48 hours if the problem still persists.

TODAY(THUR) 4 APR - 8H33 Dear Customer, Your query has been escalated with reference number 1- ********** 6767. Thank you for using MTN. Have a Yello day

TODAY(THUR) 4 APR - 8H41 Yello Customer!Good day please be advised that your query has been re-escalated with head office we will advise as soon as we recieve feedback we do appologize for the delay we are working on it Kind regards Springs mall ********** 907,Thankyou for using MTN.

IS THIS CONFUSING OR WHAT????? AND SUPER FRUSTRATING. WHAT CAN BE DONE ABOUT THIS SERVICE(IF IT CAN BE CALLED SERVICE)????????