Disappointment with Home Internet Subscription and Request for Reversal of Balance

I hope this message finds you well. I am writing to express my deep disappointment regarding my recent subscription to the Home Internet Uncapped package, priced at R249, offered by MTN. Unfortunately, this month I was shocked to discover that a total of R682.73 has been deducted from my account.

In light of this issue, I promptly lodged a complaint via Twitter and Facebook, providing all the necessary details. I kindly request your immediate attention to this matter and seek your assistance in reversing the balance deducted from my account.

I would like to emphasize that I have carefully read and fami****ized myself with all the terms and conditions outlined in the service agreement. Hence, I believe it is only fair to expect that the charges deducted are in line with the agreed-upon terms.

I trust that MTN values its customers and takes their concerns seriously. I remain hopeful that my issue will be resolved promptly, and the deducted amount will be reversed to restore the correct balance to my account.

Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Yours sincerely,

Lindani L Thango