disappointment
<p>i have been your customer 9 years , and the service i received from Mohau Mabunda from 808 call center was appauling. he was so rude i couldnt even talk , she spoke to me like a 3 year old and ended up not assisting me with what i called for because he wanted to be rude. i think its time for a move.</p>
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MTN South Africa's replyOfficial
20 Sept 2016, 22:58Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 22:58
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,