Disappointing sevice

No one can assist me as you have suspended my account and I have tried to sort this out for the past week. Your staff at Randridge mall are totally *********** and have a lack of customer service...he has now told me to go to head office and to use a landline to call because I explained to him I cannot make any calls from my cellphone!!! How pathetic that he cannot try and call on my behalf or even consider putting me through to MTN...I must leave my home during the period of social distancing to solve a problem that MTN cannot fully explain!!!! Why is my account suspended for the past week when the payment was made on the 6th March and amount told to me by your franchise....I cannot utilise my phone at all no data no calls... If no stars was an option you would get 0 I received not one call from my numerous email attempts to contact your customer care and franchise ...they email with little or no helpful solution or even a reason. My next and final step is to cancel my contract due to no service in accordance with the consumer act.