Disappointing Services-Re Upgrade

<p>After careful consideration I decided to upgrade my sim with MTN. I visited your MTN branch yesterday at the Gateway Theatre of Shopping (Shop F049) & was told that you have a great promo that i can take advantage of, which I accepted.</p> <p> </p> <p>To my knowledge everything went well & I was told by the consultant (Gees) that I would receive an sms from MTN confirming the sim swop which I also did to accomodate the upgrade & my smart phone. I received an sms from MTN confirming that my uopgrade was successful. I left the store thinking all was well & sorted.</p> <p> </p> <p>Today I was still awaiting the sms & decided to contact 808 (11:22-spoke to Vukela) only to be referred to Activations (11:25-spoke to Lolo)</p> <p>I was referred back to the branch where the upgrade was done. Apparently the sms was sent by MTN & I did not respond. I advised Lolo that I am receiving smses & there was indeed nothing from MTN. She advised that it could have been a network problem. I was rather disappointed having chosen to continue with your company & been told "network problem".</p> <p> </p> <p>I googled the MTN branch in Gateway & tried phoning ( ********** 091) X3 @ 11:32 to 11:43 no answer. I phoned 10118 & was given ********** 419 this number was incorrect. I called the Gateway Theatre of Shopping Inmformation & was told by Kamini that they do not have contactable numbers available. If a client wish to contact them they would have to physically go into the branch.</p> <p> </p> <p>I cannot tell you how frustrating this is for me being your loyal customer. I will now have to make time tomorrow to sort something that is actually nor even my fault. </p> <p> </p> <p>Perhaps this could have been an error on my part in choosing to go with MTN & not another mobile company. Should this problem not be resolved, I will cancel my contract which was what I advised Lolo & her response was as carefree as "it is your choice". No further courtesy of going the extra mile in resolving the query.</p> <p> </p> <p>Come onn, network problem cannot always be the excuse!!!!</p>