1 reviews | Active since Aug 2016

16 Aug 2016, 18:13

Disappointing services at mtn

<p> Called 808 to cancel my contract. It's already the with and the contract hasn't been cancelled . Want to the store at liberty Midlands mall and staff were unable to help. I have reference numbers for calls made. I have been billed for another month which i am not willing to pay as this is the fault of mtn</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply19 Aug 2016, 11:32
Official

Good Day Kumaran Pather

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that we have tried calling you without any luck. Please note that without your ID number, Cell phone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist. Please provide us with these details.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ: **********

Best regards,

's update19 Aug 2016, 12:37
Reviewer Update

Hi.I did leave my number but didnot get a call. The number I need cancelled is ********** 760. You can contact me on ********** 115..thànks Kashila Pather