NC
Nicole C
1 reviews | Active since Oct 2016
01 Nov 2016, 16:51
disappointing services
<p>Still waiting for a reply from Mtn's Marketing Department but still no response. this matter is just dragging on. it been almost 2 and a half months since a reply from them. Why do you make promises that you can't keep and why do you run competitions and tell consumers that they had won a certain prize and in the end dont keep up to you word. Am utterly disappointed with your service. i need this matter sorted by close of business tomorrow or i am going the legal route in getting this matter resolved</p>
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Replies (2)
MTN South Africa's replyOfficial
01 Nov 2016, 23:33Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Marketing division to assist in providing feedback on promotional prize. A call back will be done during the course of tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
MTN South Africa's reply01 Nov 2016, 23:33
Official
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Marketing division to assist in providing feedback on promotional prize. A call back will be done during the course of tomorrow to advise accordingly.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
NC
Nicole C's updateReviewer Update
05 Nov 2016, 11:37Good day,
Am still awaiting a call from your Marketing Department. Its been 3 days now. How much longer must i be patient. i don't understand what could be the hold up in getting the matter resolved. i need it sorted out ASAP.
NC
Nicole C's update05 Nov 2016, 11:37
Reviewer Update
Good day,
Am still awaiting a call from your Marketing Department. Its been 3 days now. How much longer must i be patient. i don't understand what could be the hold up in getting the matter resolved. i need it sorted out ASAP.