Disappointing service from MTN

I app**** for the Black Friday Sky Plan for R499 and was informed by the consultant who contacted me around the 4th of December that this was approved. As a result I then cancelled the deal that Telkom was offering which was also good.

I send through my payslip and bank statements for verification and never had anyone contact me until I received an email saying that they were no longer proceeding with my contract. After several phone calls to MTN I was told that this was due to an account that I had over 10 years ago which was at legal. This account was settled 10 years ago and I have no proof on me anymore.

We made contact with the legal who has since cleared my name as the account was indeed settled however MTN refuses to give me the deal as previously approved.

This is really disappointing as I had cancelled my existing Telkom Contract in order to port my number to MTN and I lost out on their Black Friday deal which was approved with no issues.

Kind Regards,

Lesiba