Disappointing service

i have had a very bad service from MTN

I did a sim swap on monday 19 April 2021 but until today i haven't been assisted. i even went into MTN store with all required info however i was told everything is being handled at a centralized point they will just scan my documents onto a system and they cannot do anything further

i feel this is realy not on - its a disgrace that it takes so long to process things.

ryt now im working from home & i have ended up calling my IT department to change my number as all my work security codes go to my number

im really disappointed by the level of service

please consider looking at other network provider systems and learn a thing or two from them

im really considering taking my business elsewhere