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refilwe M
1 reviews | Active since Oct 2013
23 Apr 2016, 10:50
Disappointing service
I have been trying to change from vodacom to mtn I recently dealt with an agent from mtn who has been dealing with my query since Monday I explained the urgency of me getting a cell phone as I do not have one at the moment He assisted me and said he'd request another port to vodacom I have gone to vodacom and even called and they confirmed that the port was submitted yesterday and it wasn't now I have to wait for another week without a phone I was really looking forward to using mtn but this whole process has been extremely frustrating that I just don't want to continue anymore I even tried to call this morning but to no avail
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MTN South Africa's replyOfficial
03 May 2016, 14:09Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply03 May 2016, 14:09
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,