SE
Sabeehah E

1 reviews | Active since Jul 2015

31 Jul 2015, 11:16

DISAPPOINTING SERVICE

My number was due for an upgrade so I went to mtn at the mall of the north (opposite dion). I was told that they will be receiving stock of the iPhone 6 on Monday (27th) and will remain in contact with me. Having not received any communication from them and phones not being answered I went back on Tuesday. They had then told me that they are getting the stock on Wednesday (29th) and said they would keep me updated. They failed to do so. I still haven't received any sort of feedback from them. The least they could have done was given me a call to explain the situation or let me know that they haven't received the stock.<br> <br> I was in a similar situation 2 years back at mtn the Glen (opposite musica). At least they were professional and constantly updated me on the situation. <br> <br> The branch at the mall of the north seriously needs to work on their communication skills and professionalism

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 Aug 2015, 13:51
Official
Hello Sabeehah Ebrahim,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***

Best regards,