Disappointing service

On 27 May 2019 app**** for data Sim contract at Mtn Westwood Durban.I was assisted by Syed Mohammed clearly told him to do a number swap from contract number *** to my original number *** so he said number cannot be swapped because its a data Sim so he said an amount of R250 must be paid upfront asked what is it for he said its for simcard activation.I was not given any slip after the cash payment at the store nor written in the contract about the amount for activation.

A week later I called mtn call center to confirm about the number swap the mtn contract consultant said it can be done before the actual activation. Day after I spoke to the mtn contract consultant I went to Westwood to tell Mohamed that he gave me false information when I open the contract the number swap could have been done he still insisted it cannot be done then same day I went to Pavilion Mtn service store to confirm about number swap consultant at the store said it can be done he cannot help me with anything I must go back to the person who activated my contract to rectify the mistake.

Same day again after pavilion went back to Mohamed asked him why he gave me false information that the number cannot be swapped also at that moment store manager Samantha intervened and said she will have a look at time and see how can I be assisted kept on checking but seemed there was no positive feedback.

18 June called mtn contract center I addressed my case I was given ref:*** and on 21June given ref:***.

I continued to do a follow up on 25 June was given ref:*** I was told contract number is blocked and closed and it was allocated to another mtn customer. So how can a contract be blocked and closed without my consent?secondly my problem of the number swap is still not resolved.

27 June and 28 June both of these days spent almost 2hours at mtn waiting for my case to be resolved. I was on the phone getting transferred from one department to another and mtn consultants all referring me back to the store to whoever helped me opening the contract, but still Mohamed did nothing.

1July received a call from Nick who said he was the manager explained my side of the story, he said he will get back to me latest the end of the day but he never did. I gave him a call on the 3 of July he answered and said he was in a meeting he will call me back since then I've never heard from him.

4July called Mohamed asked him what's really happening with my contract he rep**** I must call the contract call center which I told him if I call the mtn center they tell me I must go to the store to the person that opened the contract for me which I've been going back n forth.So he told me he will escalate my number so I received ref:*** still no updates.

On this same day went to the store his colleague Sane tried helping making calls for my contract to be reinstated and sent an email to the necessary department bt still nothing worked.

I'm really disappointed about all this, since I've been using the data sim for businesses purposes.

No updates received since 4 July no updates from store managers, and lastly no updates from the person who helped me open the sim data contract nothing is said and nothing is done to rectify his mistake.

Regards

Gugu Memela ***