1 reviews | Active since Feb 2018
Disappointing Service
So I've been having trouble with the network coverage on my phone in the area I live in. I emailed mtn on their customer service website (and even then it took me a few tried because of the bad network coverage and connection). That was last week some time. To this moment I have received no feedback from them and I am still experience the same connection issues. Anyone else experience similar problems?
Thank you for your post.
Our sincere apologies for the inconvenience caused as a result of this.
Would you please provide us with the reference number received when you notified our offices of the matter. If you do not have a reference number, please complete the below template and return to our offices, so that our coverage team may investigate and provide you with feedback and a way forward.
MTN COVERAGE QUERY TEMPLATE
1
Subscriber Name
2
Mobile number(s) experiencing the problem
3
All MTN numbers in household (if business 1st 10)
4
MTN devices in use (make and model)
5. Type of household House
6. If duplex, on what level is the problem being experienced?
7
If complex, will body corporate allow an antenna install?
9
Description of package
10
What signal is currently being achieved (i.e. EDGE, 3G,HSPA)?
11
Physical Street Address
13
City
14
Is the problem experienced voice or data problem?
15
Provide a brief description of the problem experienced
16
When was the problem experienced? (Time of day / weather conditions, etc.)
17
Where is the problem experienced?
18
If the problem is experienced in a car, were you using a Bluetooth car kit? (yes / no)
19
Is the problem experienced Indoors or Outdoors?
20
Any other information
Kind regards,
Veronica Smith
Complaints Analyst
Best regards,
Thank you for your post.
Our sincere apologies for the inconvenience caused as a result of this.
Would you please provide us with the reference number received when you notified our offices of the matter. If you do not have a reference number, please complete the below template and return to our offices, so that our coverage team may investigate and provide you with feedback and a way forward.
MTN COVERAGE QUERY TEMPLATE
1
Subscriber Name
2
Mobile number(s) experiencing the problem
3
All MTN numbers in household (if business 1st 10)
4
MTN devices in use (make and model)
5. Type of household House
6. If duplex, on what level is the problem being experienced?
7
If complex, will body corporate allow an antenna install?
9
Description of package
10
What signal is currently being achieved (i.e. EDGE, 3G,HSPA)?
11
Physical Street Address
13
City
14
Is the problem experienced voice or data problem?
15
Provide a brief description of the problem experienced
16
When was the problem experienced? (Time of day / weather conditions, etc.)
17
Where is the problem experienced?
18
If the problem is experienced in a car, were you using a Bluetooth car kit? (yes / no)
19
Is the problem experienced Indoors or Outdoors?
20
Any other information
Kind regards,
Veronica Smith
Complaints Analyst
Best regards,