disappointing service

I purchased airtime via internet banking yesterday 07.09.2017, i received an sms saying your account has been recharged, but when i dail *141# my balance is zero.

I called the call centre the first time, and a consultant said call back in the next 30 min, which i did, then i called again and the next consultant told me to call back in the next hour,

Eventually i got so frustrated that i called the call centre for the last time , i spoke to thandeka mncwabe, you advised that i send her my bank statement and she will get it sorted out.

today i the 8th , i have not received any calls, nor is my airtime reflecting.

i had to make an urgent calll this morning and got another voucher via internet banking, sham e issue, my balance is zero.

I am a very unhappy customer, i want my account recharged with immediate effect.