1 reviews | Active since May 2017
Disappointing Service
<p>8th April - great telesales lady arranges to send me my new phone - no need to go to busy shopping malls</p> <p>+/-8th May -</p> <p>Me - Hi MTN - where is my phone? </p> <p>MTN - Oh we've returned the phone as the courier was unable to get hold of you to confirm delivery</p> <p>Me - and which number were you calling?</p> <p>MTN - 011 .......</p> <p>Me - and you didn't consider calling my cell phone?</p> <p>MTN - sorry about that, we will arrange to have it delivered a.s.a.p.</p> <p>26th May</p> <p>Still nothing?</p> <p> </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,