1 reviews | Active since Mar 2017
DISAPPOINTING SERVICE
<p>I sent a request through for my itemised billing with mtn for the month of january. I have been sent from pillar to post. Went from one store even to their head office in roodepoort. They told me to send some sms and then they send me itb for march. Why cant someone receive good service in this country. They send me documents to sign and go do an affidavit which I and brought to their head office. Even today when I call no body can give me an answer on my request. Im slowly loosing my patience with such bacd service. Can soneone get back to me and send me my itemised billing for the month of january.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the account in question using the cellphone number added to this post as it is on Prepaid. Please provide us with your ID number and the MTN account number in question wo we can assist, these details can be forwarded to us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we were unable to access the account in question using the cellphone number added to this post as it is on Prepaid. Please provide us with your ID number and the MTN account number in question wo we can assist, these details can be forwarded to us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
MTN Complaints Management Team
Itumeleng
Best regards,