1 reviews | Active since Feb 2017
DISAPPOINTING SERVICE
<p>On the 6 March 2017 i did an application for a new contract with MTN at the Tygervalley store (Mark Steyn).</p> <p>Everything ran smoothly delivery was done to me within three days recieved the mobile on Friday 10 March 2017 and i was happy until.</p> <p> </p> <p>I noticed that the phone delivered to me was faulty, I then returned the mobile to the store on Monday 13 March 2017. I was then told by (Adrian) that the phone will be sent back to the warehouse in order for them to issue me with a replacement phone.</p> <p> </p> <p>When doing a follow with Mark on the 15 March 2017. All he could tell me was the phone has not been collected from store yet and Adrian will get a collevtion mail on his email. All day i sent emails and smses even tried calling multiple times with no response from either of this agents.</p> <p> </p> <p>Today 16 March 2017 i once again tried to make contact with one of them and even tried the store number which is also not being answered which now leaves me no choice but to put this review on this portal.</p> <p> </p> <p>Hopefully after this one of them will make contact with me.</p> <p> </p> <p>VERY UNHAPPY CUSTOMER</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
So it has been 15 working days and i still havent recieved my replacement mobile.
Device was collected from store on the 22 March 2017.
On the 24th Mark advised a return number is not on the systen yet.
On the 28th i made a follow up on the status of delivery of my mobile and this was the response i recieved from Mark (
Hi
We do not have direct contact with the returns department. I tracked the serial number of the device returned and there is no RMA number on the system yet. I have emailed the department that must dispatch the new device and they are also waiting on the RMA number.
They technician probably has not confirmed the device as an OBF yet. I was off yesterday that’s why I didn’t sent you an email, but am trying to get more detail on the progress of the replacement unit. I will contact you once I have more info.)
I then took it upon myself and tracked the parcel with this tracking number (M ********** ) which stated out for delivery with driver.
Mark then mailed me stating:
Hi
Please see the feedback I got from RTT.
This order will be delivered to MTN tomorrow 29/03
I then did a follow up to confirm whether the phone will be delivered tp me or if i should collect from store, Mark assured me they will deliver it to me. For the rest of the day i tracked the parcel and the parcel never arrived i left it and thought condsidering the travelling distance it should probably arrive the following day.
When i tracked the parcel again it was now stating: Delivery failed hatches closed early.
I then mailed RTT directly just to get clarity on what this statement means and i was told that As per MTN instruction, No OBF may be handed over until Monday.
I then sent this on to mark to ask him for more clarity and his response was :
I don’t have a response for you because I don’t work for RTT or at the warehouse so I don’t know what the delay is. I was informed the parcel would be delivered today.
I tried contacting the Manager Reza of the tygervalley MTN store and no answer on his phone either even though after my previous complaint he assured me he will keep an eye on my case.
Once again i am still awaiting the delivery of my cell phone and nobody is able to give me a answer.
A debit order has gone off my account for something i am not in possession of this is just unacceptable.
So it has been 15 working days and i still havent recieved my replacement mobile.
Device was collected from store on the 22 March 2017.
On the 24th Mark advised a return number is not on the systen yet.
On the 28th i made a follow up on the status of delivery of my mobile and this was the response i recieved from Mark (
Hi
We do not have direct contact with the returns department. I tracked the serial number of the device returned and there is no RMA number on the system yet. I have emailed the department that must dispatch the new device and they are also waiting on the RMA number.
They technician probably has not confirmed the device as an OBF yet. I was off yesterday that’s why I didn’t sent you an email, but am trying to get more detail on the progress of the replacement unit. I will contact you once I have more info.)
I then took it upon myself and tracked the parcel with this tracking number (M ********** ) which stated out for delivery with driver.
Mark then mailed me stating:
Hi
Please see the feedback I got from RTT.
This order will be delivered to MTN tomorrow 29/03
I then did a follow up to confirm whether the phone will be delivered tp me or if i should collect from store, Mark assured me they will deliver it to me. For the rest of the day i tracked the parcel and the parcel never arrived i left it and thought condsidering the travelling distance it should probably arrive the following day.
When i tracked the parcel again it was now stating: Delivery failed hatches closed early.
I then mailed RTT directly just to get clarity on what this statement means and i was told that As per MTN instruction, No OBF may be handed over until Monday.
I then sent this on to mark to ask him for more clarity and his response was :
I don’t have a response for you because I don’t work for RTT or at the warehouse so I don’t know what the delay is. I was informed the parcel would be delivered today.
I tried contacting the Manager Reza of the tygervalley MTN store and no answer on his phone either even though after my previous complaint he assured me he will keep an eye on my case.
Once again i am still awaiting the delivery of my cell phone and nobody is able to give me a answer.
A debit order has gone off my account for something i am not in possession of this is just unacceptable.
Still no response from MTN been trying to call the manager REZA at the tygervalley store and no answer on his phone.
This is the worst service i have ever recieved !!!!!!
VERY UNHAPPY CUSTOMER
Still no response from MTN been trying to call the manager REZA at the tygervalley store and no answer on his phone.
This is the worst service i have ever recieved !!!!!!
VERY UNHAPPY CUSTOMER
SO IT HAS OFFICIALLY BEEN A MONTH NOW THAT I AM STILL AWAITING THE DELIVERY OF MY NEW HANDSET THIS SERVICE IS PATHETIC!
JUST TRIED TO DO A FOLLOW UP WITH THE MANAGER REZA AGAIN AND ALL HE COULD SAY WAS HIS NOT AT WORK I NEED TO CONTACT MARK.
IM SERIOUSLY SICK AND TIRED OF THE POOR SERVICE I AM RECIEVING!
LAST COMMUNICATION I RECIEVED FROM MARK WAS LAST WEEK THURSDAY 13 APRIL 2017. WHICH WAS A CONVERSATION BETWEEN HIM AND SUPPLIER IN THEIR BUSINESS TERMINOLOGY WHICH I DIDNT UNDERSTAND. WHEN ASKING HIM TO EXPLAIN IT TO ME IN PLAIN TEXT I DID NOT RECIEVE ANY REPLY TO MY EMAIL.
SO IT HAS OFFICIALLY BEEN A MONTH NOW THAT I AM STILL AWAITING THE DELIVERY OF MY NEW HANDSET THIS SERVICE IS PATHETIC!
JUST TRIED TO DO A FOLLOW UP WITH THE MANAGER REZA AGAIN AND ALL HE COULD SAY WAS HIS NOT AT WORK I NEED TO CONTACT MARK.
IM SERIOUSLY SICK AND TIRED OF THE POOR SERVICE I AM RECIEVING!
LAST COMMUNICATION I RECIEVED FROM MARK WAS LAST WEEK THURSDAY 13 APRIL 2017. WHICH WAS A CONVERSATION BETWEEN HIM AND SUPPLIER IN THEIR BUSINESS TERMINOLOGY WHICH I DIDNT UNDERSTAND. WHEN ASKING HIM TO EXPLAIN IT TO ME IN PLAIN TEXT I DID NOT RECIEVE ANY REPLY TO MY EMAIL.