Disappointing service

<p>On 13 August 2016 I upgraded my cell phone & data contracts at the MTN store in Tygervalley Shopping Centre.</p> <p>When upgrading I asked the consultant how the upgrade will work as my billing date is the 7th of each month, she indicated that the billing will be prorated due to the fact that I have upgraded during the billing month.</p> <p>On the following bill run nothing was prorated, I phoned the call centre on 808 and they advised me that I need to go to the store where I have done the upgrade as they are the only people that can make the changes and query the bill</p> <p>On 23 September I went to the Tygervalley branch and explained everything, they logged calls and ensured me everything will be adjusted by early the following week.</p> <p>On 26 September I start receiving sms's that all my data has been depleted, this raised some alarm bells and I followed up with the store and send messages to the consultant that assisted me on 6 October, where they advised me to contact the call centre on 808, I have done this and they keep referring me back to the store.</p> <p>On 11 October, I followed up again by sms and I was advised they are working on this.</p> <p>On 14 October I again sms them and I was advised that they are following up and I must contact the store manager Suzette as the migration has still not happened. I also phoned Suzette and left a msg, but she has still not phoned me back.</p> <p>On 12 Oct I went to the store but Suzette was not in and I have left another msg for her to contact me to advise what is happening with the migration of my cell phone contract & data contract.</p> <p>On 18 Oct I send Suzette a msg to phone me as I have tried to phone her on her cell to advise me on what is happening. I send another message to Suzette.</p> <p>On 19 Oct and eventually got hold of her where she told me the migration was done, I phoned the call centre on 808 and they advised me that the migration has not happened, I phoned Suzette back again and she indicated there system is offline and she will phone be back the following day to inform me what is the status of the migration.</p> <p>Well today, Suzette still did not phone me back, she is not replying or reading my sms's and I am not getting anywhere.</p> <p>Good luck MTN, as I will never ever again use you in future.</p> <p> </p> <p> </p>