ZN
Zandile N
1 reviews | Active since Apr 2018
29 Apr 2018, 09:21
Disappointing MTN Services!!!!!!!!!!!!!!!!
I brought airtime and recharge it on my phone on the 27 th of April at around 18:30 and after I had recharged I decide to convert the airtime into data, I usually make use of my varsity WiFi during the day and switch of my data so on the 28 i went to varsity from 07:00 to around 16:00 and it was only then when I switched on my data but when I got home around 16:45 i got an sms from MTN telling me that my data is almost finish and I was shocked since I recharge last night and it would be impossible that I could have finish of so much data in a short space of 24 hours??? I don't know what is happening at MTN but this is terrible service and when I try to call them I am told a billion of things but no one is attending to my problem, if this is how MTN treats their customers than I would rather change networks.
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MTN South Africa's replyOfficial
30 Apr 2018, 08:43Good day Zandile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly call our contact centre from your MTN line. They should be able to assist you with your missing data. Also note that if you are logged on to a data session, if this session is disconnected, your device will resume the session.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply30 Apr 2018, 08:43
Official
Good day Zandile,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly call our contact centre from your MTN line. They should be able to assist you with your missing data. Also note that if you are logged on to a data session, if this session is disconnected, your device will resume the session.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,