Disappointing MTN Service

On the 29th of November 2019 (Black Friday), I purchased a Samsung Galaxy S10+ from the MTN Shop 320/321 - Pavilion Shopping Centre. The subscription included 100 mins, 100 sms's and 2GB data. It also included an extra 5000 mins and 25 GB data for 6 months with a Samsung 40 inch TV (I had also experienced difficulties with the delivery of the tv and received poor customer service from MTN in that matter also).

The first month I did receive the data, however I was **** to by MTN and the consultant Dezreen Yagambaram who assisted with the upgrade. Nowhere on the website or the MTN catalogue did it state that the data was for youtube only but when I received the data it was only for youtube and to add to that, I didn't receive the 5000 mins. Besides receiving the data that I was only supposed to use on youtube (when that wasn't advertised), they deducted data as soon as I received my normal 100 mins, 100 sms and 2GB data. I'm sure Dezreen Yagambaram made commission off the sale and MTN would have made theirs targets but all based on robbing their customers.

Now it's the 12th of February 2020 and I haven't recieved the 5000 mins or the data for the last 2 months (January and February). MTN has really been ********* with their false advertising and offers which are not followed through with. It's only advertised to get customers to take the deal but there really is no deal.

I have been with the service provider MTN for years and have 3 contracts with them so when you make a purchase from a reputable brand like MTN this is not the service you expect to receive.

It's disappointing that even after my husband spoke to the Manager at MTN they advised him to wait till the 12th of February and that everything will be as it was advertised. Once again though, I only received my normal 100 mins, 100 sms and 2GB data but not the promotional data and mins that was advertised and promised.