Disappointing MTN Fiber Installation Experience

Over a week ago, we began the process of setting up MTN fiber. The router was delivered by RAM Couriers, and two days later, we received an email stating that our service was active and billing had started. However, no technician ever came to install the fiber, leaving us confused. We assumed we might need to set it up ourselves, attempted to do so, but had no success.

When we reached out to MTN Fiber Support via WhatsApp and phone, they insisted our service was active and attempted to troubleshoot what they called an “internet connectivity” issue. After numerous attempts to resolve it, Frogfoot—the fiber network provider—finally visited our home and informed us that an installation was indeed required, which explained why the connection wasn’t working.

We are still without internet, and support continues to send us in circles. Meanwhile, we are already being billed for a service that was never installed.