Disappointing MTN

I have been a loyal customer of MTN for several years, but my recent experiences have left me extremely frustrated and disappointed. The incompetence and inefficiency of their staff and services are beyond unacceptable.

My ordeal began when I tried to renew my contract for one of my lines. I was contacted by a call centre operator who portrayed themselves as an MTN staff member and offered to renew my contract. However, after agreeing to the renewal, the contract was inexplicably cancelled without my request, and I received a bill for over R4900.

Upon contacting MTN, I was referred to a call centre called Mobile Plus, a company contracted by MTN. This company admitted their mistake and submitted a refund request on my behalf. Despite their admission of liability, the refund has still not materialized after a month.

I then contacted the MTN accounts department, where a representative assured me that I would be refunded and provided me with a reference number due to the incorrect billing system used. Unfortunately, this promise also turned out to be empty, as the refund has not been processed.

To add insult to injury, my new account has been cancelled again without my consent, and I was subsequently charged an additional amount exceeding R3800, bringing my total bill to over R8000. This situation has now placed my bank account into arrears due to the debits made by MTN.

The lack of accountability and continuous billing errors are simply unacceptable. I hope this review serves as a warning to others considering their services and prompts MTN to improve their customer service and billing practices